Disputes & Chargebacks

This contains a list of APIs that allow you get all disputes raised on your transaction, reject the claim with an evidence or accept the claim and accept a charge back to be performed.

This documentation site has been deprecated as of September 8, 2025, and will no longer receive updates. Please refer to the new documentation site at https://docs.squadco.com.

You have the option to either accept or reject a chargeback

Accepting a chargeback:

This means you received the customer’s payment but did not provide the service or product the customer requested for some reasons. When you accept a chargeback, you allow for the funds to be deducted from your payouts and reversed to the customer’s bank account.

Rejecting a chargeback:

This means you received the customer’s payment and have provided the service or delivered the product to the customer. To justify your claim you are required to provide an evidence to show that value has been given for payment made by the customer. If the evidence is not sufficient, we will automatically accept the chargeback.

Authorization Any request made without the authorization key (private/secret key) will fail with a 401 (Unauthorized) response code.

The authorization key is sent via the request header as Bearer Token Authorization

Example: Authorization: Bearer sandbox_sk_94f2b798466408ef4d19e848ee1a4d1a3e93f104046f

GET ALL DISPUTES

This API is used to get all disputes on your transactions raised by your customers.

All you need to do is make a get request with your private/secret key

GET https://sandbox-api-d.squadco.com/dispute

200: OK Success

{
    // Response
}

401: Unauthorized No API key

Get Upload URL

This API is used to get a unique URL to upload an evidence(file) which is a proof or reason to reject a dispute. This is only necessary when we want to reject a dispute.

All you need to do is make a get request with your private/secret key

GET https://sandbox-api-d.squadco.com/dispute/upload-url/:ticket_id/:file_name

Path Parameters

Name	Type	Description
ticket_id*	String
file_name*	String

Resolve Disputes

This API is used to resolve a dispute by either accepting or rejecting it.

This API is used to resolve a dispute by either accepting or rejecting it.

GET https://sandbox-api-d.squadco.com/dispute/:ticked_id/resolve

Path Parameters

Name	Type	Description
ticket_id*	String	A unique ID that identifies the dispute you want to reject or accept

Request Body

Name	Type	Description
file_name	String	The name of the file uploaded
action*	String	This is the action you want to be taken on the raised dispute. The value of this action can be either "rejected" or "accepted"

GO LIVE - Production

To Use this API on production:

1. Kindly change the base URL of the endpoint from sandbox-api-d.squadco.com to api-d.squadco.com

2. Get production keys from your production environment on dashboard.squadco.com and replace as authorization keys.